UK Customer Success Manager

Job description

At Pento we're building a better, faster, and more modern way for companies to run and automate payroll. We're looking for a Customer Success Manager to help us build great relationships with our customers, and provide them with world-class onboarding and support.

We've raised a $2.8m seed investment from some of Europe's best investors, and we're now looking for new teammates to join our growing team — that's where you come in!

The short version

Where: London, UK 🇬🇧 or Copenhagen, DK 🇩🇰

What: Customer onboarding, support, customer relationships, process-building, etc.

Why: We believe great onboarding and support are just as important as great technology. Helping our customers get a good start at Pento and worry less about payroll is a crucial part of what we offer, and great onboarding and support is a big part of this.

What is Pento? 🤔

We're a technology company, not an accountancy, payroll bureau, or similar. We build beautiful payroll software that automates all manual workflows and we usually help companies cut 50-80% off the time they spend on payroll. That means no spreadsheets, no manual bank transfers, no e-mails, and no manual work. We've built an easy-to-use software product, that does all of this automatically. Our customers usually run payroll internally, but rely on us to give them world-class payroll support in case they have any questions - that's where you come in!

You can see a quick video by our co-founder and CEO, Jonas, here:

The job description 💬

As a Customer Success Manager at Pento, your job will be to

  1. welcome and onboard new customers to the Pento platform,

  2. answer all questions they might have,

  3. build, automate and "Pentofy" the onboarding process, and

  4. provide the product team with customer feedback so we can continue to build the best payroll product the world has ever seen 😍

We offer chat support via Intercom, and you will also be talking to some of our customers over the phone. You will work closely together with our sales and product team, and be our customers' advocate when we discuss new features and product priorities 💬

What it's like working at Pento 👩‍💻

We're a small, fast-growing, remote-first team with 4 different nationalities, working out of 5 different cities throughout Europe. Meet the team and read about how we work at Pento here:

The Pento Team



Pento Home

Job requirements

What we're looking for 🕵️‍♀️

We're looking for someone who's organised and good with people. You will be at the front row, talking to our new and existing customers, and helping them get the best out of Pento. Please reach out if you're interested — even if you don't think you fully fit the description. We're happy to chat!

Your background

  • You might have experience with onboarding or support/success from another SaaS company.
  • You are a multitasker, good at project management, and building/following processes is a thing you enjoy doing.
  • You like to explore and use new tech to optimise your workflow, and are happy to try out new things ✨

Your personality

  • You have an entrepreneurial, problem-solver attitude. No problem is too big or too hard.
  • You like working independently, but you also know when to involve your colleagues and ask for help.
  • You are hungry to learn. You know you don't know it all, and do what you can to help yourself and your teammates be better every day.
  • You work well with lots of questions and few answers. We're a startup trying to do something no one else has done before, which means we're dealing with a lot of questions and what-ifs.